Return Policy

The Best Buy Botanicals( require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.

The Best Buy Botanicals does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.)  All orders are thoroughly inspected at the Best Buy Botanicals and adequately packed before shipment.

The Best Buy Botanicals does assume the responsibility for the quality of our goods upon arrival to the customer.  The Best Buy Botanicals does assume the responsibility for shipping costs on product exchanges when shipped to the customer.

All return requests are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a refund.  All the Best Buy Botanicals products are packaged in heat sealed plastic bags or Aluminum/Kraft zip-lock bags.  This seal cannot be broken in order for a product to qualify for refund.  The Best Buy Botanicals reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.

In order to quality for an exchange or store credit, the Best Buy Botanicals requires a return of the original product.  While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests.  The Best Buy Botanicals also reserves the right to deny an exchange or credit upon inspection of any returned merchandise.  The Best Buy Botanicals will not reship a returned item for any reason.

Please read through our Terms and Conditions before making your purchase and/or before contacting us regarding a possible return or exchange.

Disclaimer: Our products are not for use by or sale to persons under the age of 21. These statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure or prevent any disease. Kratom is not approved by the FDA and carries proven risks and dangers. Our products contain no directions for use or intended use. We do not ship to the following states, cities and counties in the US where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin. Sarasota County, Union County, Denver, San Diego, Jerseyville IL, Oceanside CA, Ontario OR. We do not ship overseas. We are not responsible for third parties selling or promoting our products. Handle kratom at your own risk. We are not responsible for any negative events caused by the use or handling of our products.