Where do your Kratom powders come from?
All of our products are from the biggest and the most trusted kratom-supplying company in Indonesia. All of our Kratom is 100% organic in that all are harvested from the mature Kratom trees in distinctive parts of the wild rainforests in Indonesia. Our strains are all original (premium only) and not a mix of few.
What’s the difference between Premium and Wholsale strains?
Essentially none. Both strains are 100% harvested from Kratom trees. We used to get wholesale strains from a different supplier than our premium supplier. Not anymore. We now get both strains from the same premium supplier. So, our premium and wholesale are practically the same.
However, our premium strains are produced on-demand and air expressed directly to us while wholesale strains are prepared in a massive quantity at a time and cargo shipped to main warehouse in the States for further distribution. Because of this logistic difference, our premium strains are considerably fresher than wholesale strains. Also, premium strains have branding while wholesale strains have basic three colors of Green, Red and White.
If you care about freshness and fine differences in characteristics among strains, premium strains probably work better for you. But, if you care about general potency, then you can save money on the wholesale strains for the same potent Kratom.
Can I trust quality of the Kratom?
Absolutely. Only the high quality Kratom leaves are carefully selected into processing. All of our powders are fine ground in a floury texture. None of ours is “gritty”. We don’t separately run potency tests under our company banner, but the tests run by other vendors who share the same source show a range of 1.2% to 1.6% of Mitragynine content. Our Kratom is highly potent and consistently potent batch after batch.
Are your customers really that happy with your company?
YES. Actually, big YES. We possibly have the highest retention rate of customers among all Kratom sellers out there. Almost all of our sales come from our repeat buyers staying with us for multiple years. We get kudos from our customers time after time. All of reviews posted on our site are genuine, unedited, completely voluntarily feedbacks from our happy customers who really cheer for our continued success. We deeply thank for our customers and are committed to serve our customers the best.
How safe is your Kratom?
We are one of the few Kratom vendors who carry pasteurized strains. Our pasteurization is done at an authentic facility in Indonesia after each kilo of our Kratom powders have been vacuum-sealed. We only break the seal as we fill customer orders. For kilo orders, we don’t even break the seal. Naturally, all our products are highly Salmonella or any microorganism proof.
How do you accept payment via Cash app, Zelle, or Venmo?
Select the “Cash app, Zelle, or Venmo” option when checking out. Both the checkout page and the receipt page will show you where to send payment. Please write your 5-digit order number only in the memo field. Usually within minutes of payment, your order status will switch from “hold” to “processing”. Your order is now safely in our system and will be shipped according to our regular shipping schedule.
How soon do you ship?
Most of orders received by 3:00 pm EST on Monday through Friday are shipped on the same day via USPS first class or USPS priority depending on the weight. Cut off time on Saturday is 12:00 pm EST for the same day shipping. We don’t ship on Sundays and Federal Holidays.
When do you send tracking number?
We email tracking info when we are ready to ship orders within one business day. Tracking emails are sent from our systems and also from stamps.com. Please contact us if you don’t receive your tracking number from either source even after one business day.
